Terms & Conditions

Bookings

  • Bookings can be made directly via our store in person or via the website.
  • We take bookings up to 6 months in advance. Bookings are secured when the booking-fee is paid in full.

 

Rental Returns

  • A regular rental period is for a duration of 4 days or 8 days.
  • This means the dress is due to be returned during opening hours on the last day of the booking. Boutique returns: For boutique drop off, customers are expected to return the item within opening hours. If the return date falls on a day that the boutique is closed (Sunday and Public Holidays) the next day will be the required return date.
  • Post Returns: For interstate customers, or customers posting items after the hire, items must be posted on the fourth day in the return Express Post bag provided by Dress for A Night (unless otherwise agreed at the time of hire). Postage item location can be tracked via the tracking numbers provided by Dress for a Night at the time of delivery.
  • Customers are expected to notify Dress for a Night urgently if there is a delay in returning the item.
  • If customers receive an item that is not as described, or faulty, customers are expected to contact Dress for a Night within 2 hours of receipt of the item and we will arrange exchange, or refund of the booking fee once the item is received back at the boutique.
  • Late returns attract a Late fee of 25% of the hire price per day that the return is late, after the last day of booking. Late fees will be charged to the customer credit card details that were provided at the time of booking
  • If the customer has not returned the rental item(s) within 15 days after the return date, Dress for a Night will consider the rental item(s) as non-returned and will charge the User’s credit card 100% of the recommended retail value in addition to the rental cost that the User has already paid.

 

Cancellation Policy

  • Rental Bookings: A $25 cancellation fee per order applies to all cancelled bookings . If your event is cancelled or you cancel your hire, Dress for a Night will happily refund the rental amount minus $25 cancellation fee. The $25 cancellation fee applies per dress (not including the Backup Dress). Cancellations must be advised before the item is collected by the customer or posted to the customer. The Backup Dress fee can only be refunded prior to the dispatch of the item.
    • Example: cancellation of an order of 1 dress = $25 fee
    • Example: cancellation of an order of 2 dress= 2x $25 fee = $50 fee
    • Example: cancellation of an order of 1 dress + Backupdress (cancellation advised prior to dispatch) = 1x $25 fee 
  • Purchase Item Returns: No refund for Sale items of 25%OFF or more, store credit or exchange only.
  • Dress for a Night reserves the right to cancel a booking at short notice. Reasons for cancellation may include (but are not limited to) an item not being available due to late return by a previous customer or damage to an item. Dress for a Night endeavour to provide as much notice as possible. In the event of a cancellation by Dress for a Night, Dress for a Night offers a full refund, store credit or the option to change the booking to another item.

 

Postage

  • We are able to post interstate. We use Express post satchels, which enables a guaranteed next day delivery in most areas. Please refer to the Australia Post website for further information on the Guaranteed-Next-Day-Delivery network in Australia. If the users location is out of the Express Post network, it will take more than one business day and Dress for a Night has no control over this.
  • The fee is $30 for return postage, we will include a return envelope which is addressed to our business.

 

Fit Guarantee and Back-up dress

  • On receiving the dress, interstate customers or customers unable to try on dresses in store are entitled to a Fit-Guarantee. If the dress does not fit, Dress for a Night will provide a refund, minus the postage, or a store credit.
  • Please note, there is a limit of one Rental Fee refund per order. If two full-priced rental dresses are returned unworn, customers can claim a refund for one dress' rental fee and a store credit for the other dress' Rental Fee.
  • Backup dress: A backup dress can be added to an order at a 80%OFF reduced rental fee. The backup dress fee is non refundable. Limit of 1 Backup Dress per order.
    • If the customer wears either the backup dress, or the full priced option, we do not refund the difference in price between the two.
    • If the customer does not wear either dress (= two dresses are returned with tags attached):We will refund/provide store credit for the booking fee for the primary dress only. The fee for the Backup dress will not be refunded. 

 

Dry Cleaning​

  • Dress for a Night will dry clean the dress after the hire period. We use experienced dry cleaners that are familiar with the care instructions. Customers agree not to attempt to clean the dress, if the customer attempts to clean the dress and it results in permanent damage, additional costs may incur.

 

Damage to hired Items/Lost and Stolen hired Items

  • We expect our customers to take reasonable care of the hired item. However, it is possible some damage may occur. For minor damage that is repairable for a cost of less than $100.00, Dress for A Night will not charge customers.
  • Dress for a Night offers free damage insurance to the value of one hundred dollars ($100) to cover minor damage or staining. For minor damage and/or staining if Dress for a Night assesses (at its sole discretion) that the cost of repairs will be over one hundred dollars ($100), then the customer will be required to pay the difference (e.g. if the repair cost is one hundred and fifty dollars ($150), then Dress for a Night will require the customer to pay fifty dollars ($50). The repair or replacement costs will be charged to the customer credit card details that were provided at the time of booking. Customers will be notified of all charges in advance. Repair or replacement cost may be up to the amount listed as the Recommended Retail Price (RRP) at the time of booking, less the booking fee.
  • If the item gets lost, stolen or damaged beyond repair, whether or not such loss, theft, or damage is attributable to any negligence, failure, or omission of the customer then the customer will be liable to pay for replacement of the item. In assessing the replaceable value, Dress for a Night will take into account, the demand of that dress in the market, the availability to purchase that dress in the market, the condition of the dress, and the rental fee that the customer has already made. Charges can be up to 100% of the recommended retail value in addition to the rental cost that the customer has already paid.

 

Free Dress Hire Competition

  • Make sure to tag @dressforanight on Instagram or Facebook!
  • Where the team from Dress For A Night will be judging the best photo every week based on how well you have styled your outfit, the most fabulous pose and best background that the photo is taken
  • Once a winner has been chosen, free hire up to the value of $200 will be given to one customer 
  • Make sure your Instagram account is on 'public' so that we are able to see your photos and tag us (@dressforanight) so we can see your beautiful photos

 

By accepting the terms and conditions, I authorize Dress for a Night to charge the provided credit card or PayPal according to the terms outlined above. This payment authorization is for the goods/services described above, for the amount indicated above only. I certify that I am an authorized user of this credit card/ PayPal and that I will not dispute the payment with my credit card company; so long as the transaction corresponds to the terms indicated in this form.

 

If Dress for a Night does not receive payment from your credit card provider or if your credit card expires or is rejected, you agree to pay all amounts due upon demand. If any monies payable remain unpaid by you after 7 days from the date of demand, you authorise Dress for a Night to charge any outstanding fees and other amounts due to us in accordance with these Terms and Conditions against any credit card you have on file with us, including but not limited to the credit card, which details are specified above.

Dress for a Night reserves the right to take all steps necessary to collect amounts due from you, including but not limited to legal action and/or using third party collection agencies.

 

 

PRIVACY DECLARATION:  Personal Information collected and/or held by Dress for a Night will only be used for the purpose for which it was collected or otherwise in accordance with the National Privacy Principles (NPPs). Dress for a Night will hold this information securely, and will only disclose personal information in accordance with its Privacy Declaration (available at www.dressforanight.com.au). If you would like to request access to your personal information or find out more about how Dress for A Night respects your right to privacy, please contact our Privacy Officer on 04375495872 or by email at info@dressforanight.com.au

 

POLICY UPDATE 16 January 2019: Cancellation Policy

Return/ Cancellation POLICY for bookings placed prior to 16 January 2019:

  • If your event is cancelled or you cancel your hire, Dress for a Night will issue a credit to be used in store.
  • Cancellations must be advised at least 1 weeks in advance of the booking date. Cancellations with more than a weeks notice are entitled to a refund of the hire cost, store credit or exchange. No refund for Sale items of 25%OFF or more, store credit or exchange only.
  • If the dress is not as described, or faulty, please contact Dress for a Night within 2 hours of receipt of the item and we will arrange exchange, or refund of the booking fee.
  • Dress for a Night reserves the right to cancel a booking at short notice. Reasons for cancellation may include (but are not limited to) an item not being available or damage to an item. Dress for a Night endeavour to provide as much notice as possible. In the event of a cancellation by Dress for a Night, Dress for a Night offers a full refund, store credit or the option to change the booking to another item.
  • If the User has not returned the rental item(s) within 15 days after the return date, Dress for a Night will consider the rental item(s) as non-returned and will charge the User’s credit card 100% of the recommended retail value in addition to the rental cost that the User has already paid.