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Terms & Conditions

By renting a garment from Dress For A Night, I hereby accept and agree to the following terms and conditions, as outlined below:

  1. I acknowledge and agree to the order/postal time frames outlined by Dress For A Night, including the recommended hire duration for timely delivery and return of rental items.
  2. I understand and agree to the refund eligibility policy, including the cancellation fees and store credit terms outlined by Dress For A Night.
  3. I acknowledge and accept the condition of hire items as described by Dress For A Night, including the possibility of minor imperfections due to previous use.

By proceeding with my rental order, I confirm that I have read and understood the terms and conditions outlined above, and I agree to abide by them in their entirety.


Rental Reservations:

  • The Customer has the option to place an order either in-person at Dress for a Night’s North Sydney location or through the online platform.
  • Reservation of hire styles and event dates is confirmed upon full payment of the hire fee.
  • Dress for a Night encourages the customer to plan ahead by accepting reservations up to 6 months in advance.
  • Dress for a Night’s standard rental periods are either 4 days or 8 days in duration.

This entails the receipt or collection of the order on the first day of the rental period and it’s return on the final day. Pick-up and return at the Dress for a Night premises are strictly during operating hours.

  • Orders for postage are processed exclusively on business days, Monday through Friday. Weekend orders will be fulfilled on the subsequent business day.
  • Last Minute Orders: If a customer places an order less than 3 days prior to the start date of the rental order, this is considered a “Last Minute order". Dress for a Night will not take responsibility for any post delays caused by Australia Post. Last minute orders are not eligible for a refund (in the case of late delivery past the order start date, or failure to deliver by Australia Post). The store credit is exclusive of postage.
  • Extended hire periods are welcome, to request a quote please contact

Condition of Rental Items:

At Dress for a Night, great care is taken to ensure that all rental items meet high standards of quality and cleanliness. Here's what you need to know about the condition of Dress for a Night’s rental items:

  • Professional Cleaning: All items available for rent have been previously worn and are professionally dry cleaned by our trusted partner, Limes Dry Cleaner.
  • Expert Repairs: Dress for a Nights team of qualified seamstresses meticulously inspect and repair items as needed to ensure all items are in excellent condition for every rental.
  • Near-New Condition: While Dress for a Night strives to maintain each rental item in "as new" or "near new" condition, it's important to note that due to their previous use, minor visible repairs, marks, or imperfections may be present.
  • Quality Assurance: Before packing each order, Dress For A Night conducts a comprehensive inspection of all items to guarantee their quality and suitability for rental.
  • Customer Inspection: Dress for a Night encourages the customer to inspect garments prior to renting to ensure the item meets their expectations. A customer may inspect hire items at the time of Pick up to address prior to taking for hire. Postal order customer must leave tags intact until wear as no refund/credit is applicable once tags are removed.


Rental Returns

  • In-store returns, The customer is required to return the item during Dress for a Night boutique's operating hours.
  • After-hours and contactless returns can be facilitated directly at Limes Dry Cleaner in Mosman or Neutral Bay through the 24/7 Red drop box.
  • Should the return date coincide with a day when Dress for a Night boutique is closed (such as Sundays and Public Holidays), the subsequent business day will be considered the mandatory return date.
  • Postage Returns: When returning items via postage after the rental period, the customer is are required to utilise the post bag and return label provided by Dress for A Night, unless alternative arrangements have been agreed upon during the rental process. Should an alternative express post label be used, the customer is kindly requested to inform Dress for A Night promptly by email at, providing the tracking details. If items sent by a customer’s own  shipping method are lost and no tracking details have been provided, the customer is liable to replace the item.
  • Tracking Post Orders: Tracking information for postage orders is available through the tracking numbers provided by Dress for A Night.
  • Notification of Delayed Returns: The customer is expected to notify Dress for A Night immediately in the event of any delay in returning the rented item. Late fees will be charged in line with the below guidelines.


  • Late Return Policy:

A late fee equivalent to 25% of the hire price per day will be applied for each day that the return exceeds the agreed-upon return date. These late fees will be debited from the customer's provided credit card details, as recorded at the time of placing an order.

Should the customer fail to return the rental item(s) within 15 days from the specified return date, Dress for a Night reserves the right to deem the rental item(s) as non-returned. In such cases, the User's credit card will be charged 100% of the recommended retail value of the item(s), in addition to any rental costs already incurred.

If the charge is unsuccessful, it will be escalated to a debt collection agency for resolution.

Returning Unworn Items:

Once a rental item has been collected or posted to a customer, refunds are not provided for reasons such as change of mind or incorrect sizing, as the item's availability is reserved for the duration of the rental period, thereby hindering other potential hires.

Dress for a Night strongly encourage a customer collecting from the Dress for a Night boutique to inspect the dress at the time of pick-up, as any issues can be addressed, or an exchange facilitated on the premises. By declining to inspect the dress at pick-up, the  customer implicitly acknowledges acceptance of the dress's condition and sizing, thus forfeiting eligibility for exchanges or refunds.

For postal orders, if an item is returned unworn with tags attached before the end of the hire period, a full store credit equivalent to the dress hire amount can be issued once the item is received in-store. The customer must notify Dress for a Night of the store credit request via emailing

In the event the customer receives an item that does not match its description or is found to be faulty, it is expected that the customer promptly contacts Dress for a Night within 3 hours of receiving the item. Dress for a Night will then facilitate an exchange or issue a refund based on the condition of the dress; once the item is returned to the Dress for a Night premises. It is important to note that minor visible repairs, marks, or imperfections may be present, and these are considered to be reasonable wear and tear. An item is only considered to be faulty if it has large visible damage or its functionality is impaired.

Dress for a Night endeavours to process all returns within 3-7 business days of return to Dress for a Night’s premises. However, during peak periods, such as September to December, delays may occur. Dress for a Night apologize for any inconvenience this may cause. If you have concerns regarding the processing status of your return, please feel free to contact us at

Dress For A Night conducts a comprehensive inspection of all items prior to packing for each order, ensuring their quality. Dress for a Night stand behind the excellence of each style. While all items are professionally tailored and dry cleaned before dispatch, it's worth noting that minor repairs or permanent marks may be present, owing to the nature of hire dresses.

Returning SALE items:

Dress for a Night does not offer refund for purchase items. Returns made within 14 days are eligible for an exchange or store credit on return. This excludes warehouse sale items and clearance sale items purchased at promotional events in person on Dress for a Nights premises as these items are considered final sale, and to be inspected by the customer prior to collection.

Please contact if you wish to return a purchase item.

Cancellation Policy:

Cancellation Timeline:

Click and Collect orders: The customer may cancel their rental order up to 48 hours before the scheduled start date and receive a partial refund, minus a cancellation fee, on any full-priced item. Cancellations made within 48 hours of start date are eligible for store credit only.

Postage orders: The customer may cancel their rental order up to 48 hours before the dispatch date (this may be up to seven days prior to scheduled start date) and receive a partial refund, minus a cancellation fee, on any full-priced item. Cancellations made after dispatch are eligible for store credit only of the hire fee minus postage cost.

Cancellation Fee:

    • For dress hire values under $200, a $45 cancellation fee applies.
    • For dress hire values of $200 and over, a $75 cancellation fee applies.
    • Please note that the cancellation fee applies to all full-priced items per order.

Store Credit: If a cancellation occurs within 48 hours of the hire start date, the customer is eligible for a full store credit. This store credit is valid for 12 months from the date of issue and will not be reissued once expired.

Discounted Items: Please be aware that discounted items, such as Back Up Dress options, are not eligible for a refund, as the value is less than the applicable cancellation fee.

Notification: Dress for a Night kindly ask the customer to inform us of any cancellations as soon as possible. Cancellations must be advised before the item has left the store. Once an item has left the store, it is eligible for store credit only.

Uncollected Items: Click and Collect orders that are not collected from Dress for a Nights premises during the scheduled hire dates are only eligible for store credit if Dress for a Night is contacted within the scheduled hire dates.

Try On Orders: Orders for an at home Try On service are non refundable once the item has been dispatched.

Dress for a Night reserves the right to cancel an order at short notice.

Reasons for cancellation may include (but are not limited to) an item not being available due to late return by a previous customer or damage to an item. Dress for a Night endeavour to provide as much notice as possible. In the event of a cancellation by Dress for a Night, Dress for a Night offers a full refund, store credit or the option to change the order to an alternate item and add one back up item free of charge.

Dress for a Night’s policies are stated inline with consumer laws and ACCC guidelines in regards to refund/credits, damaged goods and replacement items.


Dress for a Night proudly offers Australia-wide shipping from a Sydney based dispatch location. Refer to the below details regarding the shipping process:

  • Express Post Service: Dress for a Night utilises Express Post via Australia Post, ensuring guaranteed delivery within 1-2 business days to most areas. For regions outside metro/CBD areas, Dress for a Night recommend placing an 8-day rental hire to allow for sufficient delivery time.
  • Return Procedure: The customer is kindly requested to return the dress in the resealable satchel bag provided with their order. Inside the parcel bag is a pre-paid return label to be placed over the original label. Should you require a reissue of the return label, please contact us at
  • Interstate Orders: To ensure timely delivery, Dress for a Night  advise placing an order at least 7 days prior to the event date for interstate orders. Opting for an 8-day hire allows for a buffer between the arrival date and the event date, mitigating any potential delays with Australia Post.
  • Dispatch Timeframe: Postal orders with a scheduled start date in the same week, placed before 1pm, will be dispatched on the same day. Orders placed after 1pm will be dispatched on the next business day. Orders placed on a weekend will be dispatched on Monday.
  • Delivery to Remote Areas: Please note that if your location is outside the Express Post network, additional time may be required for postage. Unfortunately, Dress for a Night has no control over postal time frames once the parcel is in the hands of Australia Post.

Dress for a Night strive to provide a seamless and efficient shipping experience for all customers. Should you have any further questions or need assistance, feel free to reach out to the Dress for a Night team.

Dry Cleaning​:

Dress for a Night takes pride in offering a hassle-free experience for each customer, which includes professional dry-cleaning services before and after the hire period, all included in the hire cost. The dry-cleaning process is exclusively conducted by Limes Dry Cleaners, a trusted partner with extensive experience and expertise in caring for each Dress for a Night style.

As part of the rental agreement, the customer agrees not to attempt to clean the dress themselves. In the event that a customer does attempt to clean the dress and it results in permanent damage, additional costs may be incurred.

Fit Guarantee:

Fit Guarantee applies to postal orders only.

For an order to be eligible for the Fit Guarantee, tags must remain attached to the item:

  • Store Credit: A customer returning an item with tags intact are eligible for a store credit equivalent to the amount of hire fee. The store credit does not include postage fees.
  • Contact Us Promptly: If the item does not fit, please reach out to us at as soon as possible. Dress for a Night team will make every effort to send out an alternate style or size in time for your event. Please note that additional postage fees may apply if an alternate style is sent.
  • Sizing Information: Dress for a Night provides sizing information in Standard Australian sizing and includes any relevant sizing notes in the product description. If you are unsure about what size to hire, please don't hesitate to reach out to us via email or the live chat for assistance.

These terms are set in accordance with consumer laws and ACCC guidelines regarding consumer rights and product quality.

Back Up Dress:

Dress for a Night offers the customer the option to add a Back Up Dress to their order. Here are the details:

  • Backup Dress Option: The customer can add a second size or style to their order at a reduced rental fee of 80% off. The fee for the backup dress is non-refundable. Please note that there is a limit of 1 Backup Dress per order.
  • Default Selection of Backup Dress: If two dresses are added to cart, the dress with the lower rental fee will automatically be designated as the backup dress.
  • No Price Difference Refunds: If the customer chooses to wear either the backup dress or the full-priced option, Dress for a Night do not refund the price difference between the two dresses.
  • Returns Policy: If the customer wears neither dress and returns both dresses with tags attached, Dress for a Night will provide store credit for both the amount of the full priced and Back Up Dress; not including the postage fee.

Damage to hired Items/Lost and Stolen hired Items:

Care of Hired Item: The customer is responsible to take reasonable care to avoid damages. For minor damage repairable for a fee of less than $100.00, Dress for A Night offers complimentary insurance.

Minor Damage Insurance: Dress for a Night offers complimentary damage insurance, extending coverage up to the monetary threshold of one hundred dollars ($100) to address minor damages or staining. Should an occurrence of minor damage and/or staining necessitate repairs exceeding the aforementioned monetary limit, the onus of financial responsibility shall fall upon the customer for the surplus amount. For example; in the event that the repair expenses amount to one hundred and fifty dollars ($150), the customer shall be obliged to remit fifty dollars ($50) towards the incurred costs.

 Any repair or replacement costs will be charged to the customer's credit card provided at the time of hire. The customer will be notified of all charges in advance. Repair or replacement costs may be up to the amount listed as the Recommended Retail Price (RRP) at the time of hire, in addition to the hire fee paid.

Loss, Theft, or Irreparable Damage: In the event that the rented item is lost, stolen, or damaged beyond repair, regardless of any negligence, failure, or omission on the part of the customer, the customer will be liable for the replacement of the item. When assessing the replaceable value, Dress for a Night will consider factors such as the demand for the dress in the market, its availability for purchase, the condition of the dress, and the rental fee already paid by the customer. Replacement charges can be up to 100% of the recommended retail value, in addition to any rental costs already paid by the customer.

Social Media 

Make sure to tag @dressforanight on Instagram or Facebook! Where the team from Dress For A Night features customer content on our social media platforms, Dress for a Night offer you a $50 store gift card via email as a "Thank you".

Dress For a Night will never ask for your financial details via social media.

PRIVACY DECLARATION:  Personal Information collected and/or held by Dress for a Night will only be used for the purpose for which it was collected or otherwise in accordance with the National Privacy Principles (NPPs). Dress for a Night will hold this information securely and will only disclose personal information in accordance with its Privacy Declaration (available at If you would like to request access to your personal information or find out more about how Dress for A Night respects your right to privacy, please contact our Privacy Officer on 04375495872 or by email at


These terms are established in compliance with ACCC regulations governing consumer rights and product quality standards. In line with these regulations, Dress for a Night endeavours to adhere to the following practices:

  • Product Quality Assurance: Dress for a Night strive to maintain the highest standards of product quality. In the rare event that an item is found to be faulty, dress for a Night aim to replace it promptly or provide advance notice to the customer regarding any significant changes to the condition of the hire item.
  • Consumer Rights: Dress for a Night are committed to upholding the rights of each customer as outlined by the ACCC. Should any concerns arise regarding product quality or rental terms, Dress for a Night encourage the customer to reach out to us for resolution in accordance with these rights.

By aligning our practices with ACCC guidelines, Dress for a Night aim to ensure transparency, fairness, and customer satisfaction in all interactions. If you have any questions or require further information, please do not hesitate to contact us.