RETURNS POLICY

RETURNS AND EXCHANGE POLICY

Rental Orders

We have a change of mind cancellation policy which means you can cancel any rental order in line with the guidelines below. For postal orders, we offer a fit guarantee and an option of a back up dress for peace of mind. All orders are eligible for a store credit, some orders are eligible for a refund (minus applicable cancellation fees) in line with the time frames and circumstances specified below.

Click and Collect Rentals:

Refund eligibility: To be eligible for a refund for Click and Collect orders, customers are required to give a minimum of 48 hours notice before the scheduled hire start date. Refunds will be issued minus a cancellation fee of either $45 for items under $200 rental fee or $75 for items of $200 or higher rental fee.
Store Credit: A store credit equivalent to the full value of the rental fee paid is available to customers at any point in time up until the scheduled hire start date.

Dress for a Night encourages the customer to inspect garments prior to renting to ensure the item meets their expectations. A customer may inspect hire items at the time of Pick up to address prior to taking for hire. Once a pick-up item has left Dress for a Night premises, the item is no longer eligible for a refund or credit and may not be exchanged.

Postal Rentals:

Refund eligibility: To be eligible for a refund for Postal orders, customers are required to cancel their rental order up to 48 hours before the dispatch date (this may be up to seven days prior to scheduled start date) and receive a partial refund, minus a cancellation fee, on any full-priced item. Refunds will be issued minus a cancellation fee of either $45 for items under $200 rental fee or $75 for items of $200 or higher rental fee.
Store Credit: Once the item has been dispatched from the Dress for a Night premises, cancelled orders are only eligible for a store credit. The store credit is processed when the item is received back at the Dress for a Night premises, where the item must be in original condition with tags intact. Cancellations made after dispatch are eligible for store credit only of the hire fee minus postage cost.
Back Up Dress: If the customer wears neither dress and returns both dresses with tags attached, Dress for a Night will provide store credit for both the amount of the full priced and Back Up Dress; not including the postage fee.

Condition of Rental Items:

At Dress for a Night, great care is taken to ensure that all rental items meet high standards of quality and cleanliness. Here's what you need to know about the condition of Dress for a Night’s rental items:

Professional Cleaning: All items available for rent have been previously worn and are professionally dry cleaned by our trusted partner, Limes Dry Cleaner.
Expert Repairs: Dress for a Nights team of qualified seamstresses meticulously inspect and repair items as needed to ensure all items are in excellent condition for every rental.
Near-New Condition: While Dress for a Night strives to maintain each rental item in "as new" or "near new" condition, it's important to note that due to their previous use, minor visible repairs, marks, or imperfections may be present.
Quality Assurance: Before packing each order, Dress For A Night conducts a comprehensive inspection of all items to guarantee their quality and suitability for rental.
Customer Inspection: Dress for a Night encourages the customer to inspect garments prior to renting to ensure the item meets their expectations. A customer may inspect hire items at the time of Pick up to address prior to taking for hire. Postal order customer must leave tags intact until wear as no refund/credit is applicable once tags are removed.

Try-On Service:

Orders for an at home Try On service are non refundable once the item has been dispatched. If a Try-On order is cancelled prior to dispatch, the customer is eligible for a refund of the order total.

Faulty Items:

Dress for a Night strive to maintain the highest standards of product quality. In the rare event that an item is found to be faulty, dress for a Night aim to replace it promptly or provide advance notice to the customer regarding any significant changes to the condition of the hire item.
If a customer receives an item believed to be faulty, the customer should contact Dress for a Night as soon as possible to arrange a replacement or discuss a partial refund. Refunds may be issued on a case-by-case basis, at the discretion of Dress for a Night.

In the event the customer receives an item that does not match its description or is found to be faulty, it is expected that the customer promptly contacts Dress for a Night within 3 hours of receiving the item. Dress for a Night will then facilitate an exchange or issue a refund based on the condition of the dress; once the item is returned to the Dress for a Night premises. It is important to note that minor visible repairs, marks, or imperfections may be present, and these are considered to be reasonable wear and tear. An item is only considered to be faulty if it has large visible damage or its functionality is impaired.

Dress for a Night strives to ensure a smooth and satisfactory rental experience for each customer.
Upon receipt of a hire order, the customer is expected to inspect the item and contact Dress for a Night immediately if any defects or damages are present, or the incorrect item is received. Dress for a Night will promptly address any issues. The customer may contact via email at orders@dressforanight.com.au

Returns Processing Time-frame:

Dress for a Night is dedicated to processing all returns, credits, or refunds within 7 business days of receiving the items at the Dress for a Night Sydney premises. However, please be aware that during high-volume periods, particularly from September to December, there may be delays in processing. We apologize for any inconvenience this may cause.

Any refund will be issued directly via the payment method used at the time the order was placed. The customer will receive email notification once processed. Dress for a Night advise the customer to allow 3-4 business days for funds to appear in the account as processing times vary which each bank.

A Store credit is valid for 12 months from the date of issue and will not be reissued once expired. A customer is not eligible for a refund on an order that was placed using a store credit. Please email customerservice@dressforanight.com.au to email a copy of your valid store credit, or ask boutique staff if you are unable to locate your original store credit email.

If the customer is concerned about the status of a return and believe it has been delivered yet not processed within a reasonable timeframe, contact Dress for a Night at orders@dressforanight.com.au for assistance.

Please note that during peak periods, initial email inquiries may be replied to within 2-3 business days. Dress for a Night work to address your inquiries and requests promptly.

Purchase/Sale Item Returns:

Dress for a Night does not offer refunds for purchase items. Returns made within 14 days are eligible for an exchange or store credit on return. Clearance/warehouse sale items purchased at promotional events in person on Dress for a Nights premises as these items are considered final sale. Final sale items are to be inspected by the customer prior to collection as Dress for a Night does not offer an exchange or store credit on final sale items.

To be eligible for a return, please ensure that the item meets the following criteria:

Items must be in the same condition as when the customer received it, unworn or unused, with tags attached, and in its original packaging.
The Customer must provide proof of purchase, such as the receipt or order confirmation.

To initiate a return, please contact orders@dressforanight.com.au. Once a return request is accepted, please send the item to the following address:

Dress for a Night Shop 5, 245 Pacific Highway North Sydney NSW 2060

Please note that items returned to Dress for a Night premises without prior approval will not be accepted. The cost of the return to the Dress for a Night premises is at the expense of the customer.

Purchase Products:

Dress for a Night does not offer refunds on products sold in-store. This policy applies to all items considered personal, including body tape varieties, jewellery, and shapewear.

Consideration of Personal Items: Items such as body tape, jewellery, and shapewear are considered personal items due to their intimate nature and usage. Therefore, for hygiene reasons and to maintain product integrity, refunds are not available for these items.
Change of Mind Returns: Dress for a Night does not accept returns for jewellery items due to change of mind. This includes bracelets, necklaces, rings, and earrings, as they are considered personal items. Returns will only be accepted if the item is faulty.
Faulty Items: In the rare event that you receive a faulty jewellery item, please contact us immediately within 12 hours of delivery. We will work swiftly to resolve the issue and provide you with a satisfactory solution.
Normal Wear and Tear: Please note that slight scratches or signs of wear on jewellery items are expected with regular use and are not considered faulty. This is a normal occurrence due to wear and tear over time.

Cancellation Policy:

Cancellation Timeline:

Click and Collect orders: The customer may cancel their rental order up to 48 hours before the scheduled start date and receive a partial refund, minus a cancellation fee, on any full-priced item. Cancellations made within 48 hours of start date are eligible for store credit only.

Postage orders: The customer may cancel their rental order up to 48 hours before the dispatch date (this may be up to seven days prior to scheduled start date) and receive a partial refund, minus a cancellation fee, on any full-priced item. Cancellations made after dispatch are eligible for store credit only of the hire fee minus postage cost.

Cancellation Fee:

For dress hire values under $200, a $45 cancellation fee applies.
For dress hire values of $200 and over, a $75 cancellation fee applies.
Please note that the cancellation fee applies to all full-priced items per order.

Store Credit: If a cancellation occurs within 48 hours of the hire start date, the customer is eligible for a full store credit. This store credit is valid for 12 months from the date of issue and will not be reissued once expired.

Discounted Items: Please be aware that discounted items, such as Back Up Dress options, are not eligible for a refund, as the value is less than the applicable cancellation fee.

Notification: Dress for a Night kindly ask the customer to inform us of any cancellations as soon as possible. Cancellations must be advised before the item has left the store. Once an item has left the store, it is eligible for store credit only.

Uncollected Items: Click and Collect orders that are not collected from Dress for a Nights premises during the scheduled hire dates are only eligible for store credit if Dress for a Night is contacted within the scheduled hire dates.

Try On Orders: Orders for an at home Try On service are non refundable once the item has been dispatched.

The refund policy of Dress for a Night is designed in adherence with consumer laws and guidelines set forth by the Australian Competition and Consumer Commission (ACCC). Dress for a Night is committed to ensuring that all customers are provided with reasonable notice and viable solutions in the event of any changes related to an order, product quality, or faulty items.

Dress for a Night aims to deliver a fair and reasonable service, offering flexible exchange or replacement options, along with accommodating cancellation requests when possible.

Should a customer have any questions regarding Dress for a Nights refund policy or any other aspect of our service, the customer is encouraged to reach out to via email customerservice@dressforanight.com.au.