RETURNS POLICY

RETURNS AND EXCHANGE POLICY

Rental items:

Rental items are due for return on the last day of the booking. For details on rentals, please read our terms & conditions

Purchase items:

For items purchased on our website, we offer 14 DAY RETURNS.

Returns Period: Returns or exchanges will only be accepted with proof of purchase on items within 14 days from the date of delivery for Australian customers and 21 days for international customers. Items returned outside this period will not be accepted.

Online store purchase items: Full price change of mind orders returned in their original condition and within the returns period can be returned for a full refund, excluding cost of shipping or any taxes and duties that may have been paid. This EXCLUDES custom orders where the customer has ordered full price items in store (= at our boutique).

Online store purchase items:  Change of mind return requests for SALE items do not qualify for a refund, unless item is faulty. However, items can be either exchanged or returned for a store credit/ an e-voucher gift card, excluding cost of shipping.

In store SALE items do not qualify for a refund or store credit, in this case we offer exchange only if items are returned to the store with tags intact within 7 days of the date of purchase.

We will gladly accept returns on all purchase items. Items must be in original and in saleable condition. The garment/s must not have been worn, altered or washed. Any marks (i.e. dirty, makeup marks, fake tan or any other markings or stains) cannot be returned. Garments that have a strong odour of perfume/washing powder or similar impregnated will not be accepted back. All tags must remain in place. Every garment shipped has a tag attached. Once the tag has been removed, the garment is no longer returnable. Every clothing item shipped has a tag attached. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns timeframe.

HOW TO RETURN AN ITEM

Rental items:

Rentals can be returned in person or via post.

In person: If you collected a dress at a boutique, please return it to the store where you collected it.

Mail: Your rental item is due for return on the last day of your booking. We recommend sending return parcels via express post with tracking as we are not liable if your return is not received at our address. If you choose to mail your item back to us, please send us the tracking number and ensure the item will be received on the last day of your booking, to avoid late fees.

Please return your items to the address below:

LIMES DRY CLEANER

781 Military Rd

Mosman NSW 2088

If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our registered address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Dress for a Night will not be held accountable for any losses.

Purchase items:

For all purchase item returns, please either use a courier company of your choice or mail the item back to us. The cost of the return is at the customer's expense, we do not offer free returns.

You may also choose to return an item in person at our boutiques.

Courier: For returns sent by courier, please use a reputable courier company such as DHL and return your items to the address below.

Mail: We recommend sending return parcels via registered post/express post with tracking as we are not liable if your return is not received at our address.

Please return your items to the address below:

DRESS FOR A NIGHT

Attn: Purchase returns

Shop 5, 245 Pacific Highway

NORTH SYDNEY NSW 2060

If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our registered address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Dress for a Night will not be held accountable for any losses.