Cancellation policy

Click and Collect Orders: You may cancel your rental order up to 48 hours before the scheduled start date and receive a partial refund, minus a cancellation fee, on any full-priced item. Cancellations made within 48 hours of the start date are eligible for store credit only.

Postage Orders: You may cancel your rental order up to 48 hours before the dispatch date (which may be up to seven days prior to the scheduled start date) and receive a partial refund, minus a cancellation fee, on any full-priced item. Cancellations made after dispatch are eligible for store credit only of the hire fee, minus the postage cost.

Cancellation Fee:

• For dress hire values under $200, a $45 cancellation fee applies.
• For dress hire values of $200 and over, a $75 cancellation fee applies.

Please note that the cancellation fee applies to all full-priced items per order.

Store Credit: If you cancel within 48 hours of the hire start date, you will be eligible for full store credit. This store credit is valid for 12 months from the date of issue and will not be reissued once expired.

Discounted Items: Please be aware that discounted items, such as Back Up Dress options, are not eligible for a refund, as their value is less than the applicable cancellation fee.

Notification: We kindly ask you to inform us of any cancellations as soon as possible. Cancellations must be advised before the item has left the store. Once an item has left the store, it is eligible for store credit only.

Uncollected Items: Click and Collect orders that are not collected from Dress for a Night’s premises during the scheduled hire dates are only eligible for store credit if we are contacted within those dates.

Try On Orders: Orders for an at-home Try On service are non-refundable once the item has been dispatched.

The refund policy of Dress for a Night is designed in adherence to consumer laws and guidelines set forth by the Australian Competition and Consumer Commission (ACCC). We are committed to ensuring that you are provided with reasonable notice and viable solutions in the event of any changes related to your order, product quality, or faulty items.

Dress for a Night aims to deliver a fair and reasonable service, offering flexible exchange or replacement options, along with accommodating cancellation requests when possible.

If you have any questions regarding our refund policy or any other aspect of our service, please reach out to us via email at customerservice@dressforanight.com.au.